Support

Email us at support@harcode.com. We usually reply within 1–2 business days. If you're reporting a problem, include your device model, iOS version and the steps to reproduce it.

Frequently Asked Questions

How do I back up my maps?

Cloud backup is optional. Sign in with email, Google or Apple from the app, then back up your workspaces. You can restore or delete backups at any time from within the app.

What file formats can I import?

CSV, GeoJSON, KML and other supported files, plus addresses and coordinates entered manually.

Why does Mapons ask for my location?

Only while you use the app, to center the map, drop a pin at your position or start a route from where you are. Your location is not stored or tracked.

How do I use the AI Analyst?

Add your own API key for the provider you want (for example OpenAI, Anthropic or Google). Keys are stored only on your device.

How do I send WhatsApp messages?

Configure your WhatsApp Cloud API credentials in the app. They stay on your device, and messages go directly to Meta's API.

How do I delete my data or account?

Delete local data in the app or uninstall Mapons. Delete cloud backups from within the app, or email us to delete your account and all associated cloud data.